The only behaviour support practitioner course you need to feel like a confident and empowered practitioner. 

THE BANKSIA BEHAVIOUR PRACTITIONER PATHWAY (CORE LEVEL)

This training course will help you kick overwhelm to the curb and breeze through the NDIS Quality and Safeguards Capability Framework with confidence. 

Reviewed and endorsed by industry specialists

Full access to my library of practitioner resources

100% of past participants recommend my course

Amy Hall - Published Author & Global Speaker International Award Winner Awarded best practice at the 3 year certification audit 20 years of lived experience in the field

Master the NDIS 
capability framework

Is this you?

  • Tired of not knowing if your work is good enough

  • Frustrated that your organisation doesn’t give you proper processes or frameworks to follow

  • Fighting overwhelm from the endless admin tasks

  • Feeling lost with how to put your portfolio together

  • Struggling to keep up with the constant NDIS changes

  • Feeling alone and like no one really has your back

  • Anxious you’re making mistakes — and scared about complaints

And honestly?

  • Worried that the industry is going to eat you alive before you’ve even achieved endorsement from the Commission

I GET IT...

Navigating the endless NDIS requirements is confusing.

There’s so much information available, it can be overwhelming and confusing. Plus, the expectations from the NDIS Commission, your employer, your clients… it can feel like you are drowning under the pressure.

It’s even harder if you’re new, or your manager cares more about whether you meet KPIs than spending time mentoring or guiding you.

And those days where you honestly have no idea if what you’re doing is good enough? Ugh. They can really mess with your confidence.

Every day is so different, and there’s so much to learn, understand, and implement. It can feel like a minefield, and the overwhelm can be debilitating.

And somehow, you still need to gather evidence to prove you have the knowledge and skills listed in the capability framework. Which seems like a scary task, because so often you’re not even sure you’re doing the right thing.

If you’re anything like I once was, you’re longing for someone to just explain the ins and outs of your job when it comes to anything NDIS — in a simple way that makes you feel like you’ve got this

WHAT IF, INSTEAD...

You knew where to get the answers you need.
That you felt sure and supported — every day.
That even on the hard days, you knew where to turn.

Even if you’re brand new and haven’t worked in behaviour support before.

  • Amy’s behaviour support practitioner training offers a clear path forward in a complex NDIS minefield that can feel overwhelming — even for people like me who have been in the NDIS field for many years.

    Tanya
    Senior Behaviour Clinician

Just imagine...

Feeling confident and courageous because you have a frame of reference for what is high quality and best practice

Having a safe space with an Advanced Specialist Practitioner who has neuro-affirming and evidence-based answers to all your questions

Having access to completed examples by a practitioner with 10,000+ hours’ experience

Belonging to a connected community of other practitioners who feel just like you

Knowing exactly what ‘evidence’ means for your self-assessment portfolio – and having support as you create it

Being able to choose the right tool or template for every task

How our course graduates feel now

  • Julia can now approach behaviour support planning with clarity and confidence

    “My confidence has soared now I know exactly what is expected of me legally and ethically. And I feel empowered to get to best practice.”

    Julia
Behaviour Support Practitioner

  • Natasha now understands exactly what’s expected in the world of NDIS.

    “This course gave me the language, structure, and confidence to create effective behaviour support plans. I finally feel clear on the process and why it matters. Plus, Amy’s person-centred approach makes it feel meaningful.”

    Natasha
Behaviour Support Practitioner and 
Out of Home Care Clinician

  • Safina can now approach behaviour support planning with clarity and confidence.

    “The course helped me bridge the gap between knowing and doing. The case studies were fantastic — being able to put theory into practice makes me feel clearer and more confident about my role.”

    Safina,
Behaviour Support Practitioner

Join the pathway

Hi, I'm Amy

And I’m so glad you’re here.

Once upon a time, I was just like you.

Grappling with the NDIS Capability Framework. Wrestling with overwhelm. Constantly second-guessing. Never quite knowing if my work was good enough, or even if I was doing the right thing.

But now, with over 10,000 practitioner hours and more than 3,000 hours as a supervisor, I know the Framework so well I could literally write a book about it. And I want to help you wrap your head around it too.

Because when we know more, we do better.

I am passionate about supporting practitioners like you develop your own sense of confidence so you can have no doubt you’re doing your job well, and can defend yourself and your clinical choices about your practice.

This job isn’t easy, and when you're new, self-doubt can creep in. The pressure to cut corners for KPIs is real. I’m passionate about helping you become a confident practitioner who knows their role and boundaries.

The people we support deserve better than cutting corners. You deserve better too. You deserve confidence so you can always provide evidence-based, best-practice approaches to the people you support.

Even when someone with authority challenges you.

What is the Banksia Behaviour Practitioner Pathway?

The Practitioner Pathway is the most comprehensive and resource-rich course for behaviour practitioners in Australia.

I’ve designed it with one vital goal in mind

To give you what was never available to me, (not even the university degrees that are meant to teach this). Rather than spend years feeling ‘less than’ (like I did), I want you to have a leg
up and feel confident from the get-go.

This is not just another self-paced course.

This is every template, resource, case study, assessment, support, and community 
EVERYTHING you need to feel like you know exactly what you’re doing.

PLUS!

It’s the only Positive Behaviour Support course in Australia that has been reviewed and endorsed by industry specialist, Dr Jeffrey Chan.

The Pathway has been independently reviewed by Dr Chan to ensure my program is of the highest quality, and the best value for your time and your investment

Dr Chan’s endorsement

I highly recommend Amy’s program to early-career 
PBS practitioners.

Beyond its strong educational foundation, the program is thoughtfully constructed, covering cultural competency, quality of life, supported decision-making, and the real-world challenges practitioners will encounter. It offers honest guidance and an educative tone that underscores human rights and a humanistic perspective, moving beyond just technical or clinical PBS competencies.

It’s a comprehensive educational and practical resource that meets best-practice standards in PBS.

What do you get in the Pathway course?

100’s


Of templates and examples

Community

A safe space for growth and support

Portfolio support


Build yours with ease

Lifetime

Updates to course content

3

Case Studies

Monthly

Live Q&A

8

Resource-rich, how-to guides

20

Self-paced CPD hours

I honestly believe my Pathway program is the best value Behaviour Support Practitioner course in Australia

Why?

As well as all the other high value inclusions, you also get access to my PERSONAL LIBRARY OF PRACTITIONER RESOURCES.

A library that has taken 20 years, 2000+ hours of registered training, 3 university degrees, and 500+ hours of my own logged supervision with industry leaders to curate and create.

It’s hundreds of pages of templates, assessments, plans, tools, reports, checklists and more. They’re organised, categorised, and only what you need — because you don’t need more overwhelm.

It’s a one-stop practitioner shop. EVERYTHING you need to embed ethical, evidence-informed practice has been provided right here in this course.

Who is the Behaviour Practitioner 
Pathway course for?

New Behaviour Support Practitioners

Transitioning into the NDIS space.

Experienced practitioners

Seeking to solidify their understanding and skills.

Allied health professionals

And educators aiming to expand their expertise.

Anyone passionate about supporting and influencing positive change

For individuals with disabilities.

Who is it not for?

This course isn’t for practitioners who aren’t committed to learning, self-reflection, or being challenged about your practice.

It’s also not for you if you love cutting corners to meet KPIs, or winging it through the NDIS and hoping you’ll get it right.

The NDIS Capability Framework is not only complex, it’s always changing. This means our job and our requirements as Practitioners are always changing too.

The Pathway has the most up-to-date information in one place — saving you time looking for answers in 100 different places. When you join the Pathway, I’ll be here to help you feel empowered through supported education. I’ll offer a safe space to reflect, and a place where every question is welcome.

Here’s what your pathway to empowerment looks like

  • This is our gentle start. We kick off by becoming familiar with the world of NDIS Behaviour Support, I’ll guide you through the core values expected from people who support NDIS participants, and the underlying principles of the Positive Behaviour Support framework.

    You’ll learn:

    • The must-know values for quality disability support

    • How to apply human rights in your practice

    • Recognising and responding to unmet needs

    • The essentials of Positive Behaviour Support

    • Breaking down the NDIS Capability Framework

    • Key frameworks to guide best practice

    • Understanding the clients you’ll support

    Each module is accompanied by a comprehensive handbook filled with how-to guides, templates, resources, research references, case studies, and much more.

  • Risk as it relates to behaviour support is, well, risky business. And I know it can seem scary. So I teach you all the ways you can mitigate risk with evidence-informed and neuro-affirming strategies.

    In the course, you’ll be given everything you need to develop an Interim Behaviour Support Plan (including sample fully completed plans). You’ll be able to write a plan that has general preventative and responsive strategies designed to keep a person with disability and others safe.

    You’ll learn:

    • Create person-centered safety plans and document risk effectively

    • Understand why risk management is essential in practice

    • Identify high-risk situations before they escalate

    • Understand Restricted Practices & least-restrictive options

    • Write Interim Plans that meet NDIS standards

  • Completing a functional behavioural assessment (FBA) is crucial to pinpoint the triggers, behaviours, and consequences behind challenging behaviours. This module is dedicated to getting really familiar with how to both approach and write them.

    Knowing how to do this is so important because then you can tailor interventions, ensuring a more effective and targeted approach to behaviour management, which may be lacking without the insights provided by a thorough FBA.

    You’ll learn:

    • Understand why behaviours happen (functions of behaviour)

    • Assess behaviour while improving quality of life

    • Collect and use data to guide support

    • Recognising behaviour vs. its underlying cause

    • Write a Functional Behaviour Assessment with confidence

  • An NDIS behaviour support plan is a document developed for a person with disability. This plan specifies a range of person-centered, proactive strategies that focus on the individual needs of the person.

    I’ll guide you through how to do this, with the goal being to build on the person’s strengths and address any behaviours of concern. These strategies matter because they aim to reduce and eliminate the need for regulated restrictive practices.

    You’ll learn:

    • Create comprehensive support plans that are practical and easy to use

    • Develop proactive strategies to improve quality of life

    • Identify and overcome barriers to implementation

    • Ensure support teams know what to do in a crisis

    • Understand the purpose of and develop restricted practice protocols

  • As a practitioner, you need to have the capability to put the behaviour support plan into action.

    This includes being able to adapt strategies to different environments, train those in the person’s support system to implement the plan, monitor progress, and make changes to the plan as required.

    You’ll learn:

    • Implement behaviour support plans effectively

    • Tailor strategies to different life stages

    • Train and support teams for consistency

    • Incorporate strategies into daily routines

    • Provide feedback and improve implementation

  • Our work as practitioners goes beyond developing a behaviour support plan. As practitioners, we need the capability to monitor and evaluate the effectiveness of the plan, review strategies to ensure that quality of life outcomes are achieved, and are working towards the reduction and elimination of restrictive practices.

    You’ll learn:

    • Review and update behaviour support plans

    • Track progress and measure effectiveness

    • Ensure strategies are followed correctly

    • Use data to guide improvements

    • Collaborate with teams to refine support

  • This is the module I’m most passionate about, and I can’t wait to take you through it. I believe the use of restrictive practices in Australia needs to change, and you will get a flavour of this in the course.

    I’ll take you through what you must know from a legal and ethical standpoint, and teach you how to recommend a regulated restrictive practice in a behaviour support plan according to safeguard requirements. What you’ll also learn and take from this module is my years of experience in seeing what works, what doesn’t, and how to advocate for your clients.

    You’ll learn:

    • When and how restrictive practices can be used and when they shouldn’t be used

    • Legal and ethical requirements for approval and authorisation

    • Why restrictive practices must be a last resort and how to plan for fade out

    • How to align with NDIS and state laws for authorisation

    • How to ensure compliance in behaviour support plans

  • Your success as a practitioner can only ever be as good as your appetite for learning and growth. A desire to be the best possible practitioner means always working to extend your knowledge and skills, so you can continuously deliver consistent, safe, and high-quality behaviour support services that improve your clients’ wellbeing and quality of life.

    You’ll learn:

    • How to grow your skills through lifelong learning

    • Set and achieve professional development goals

    • Make the most of supervision and feedback

    • Build a strong, supportive supervision relationship

    • Create and follow an annual development plan

Sounds amazing!

I can’t wait to have a one-stop shop for everything, and a safe space for answers to all my burning questions.

To bring it all together, when you join the Behaviour Practitioner Pathway, you get:

8 in-depth, self-paced, expert-led modules

In a meticulously curated, comprehensive curriculum that has taken over 500 hours to research, covering everything from behaviour assessments to conducting risk assessments and implementing support plans.
Value $4400

8 comprehensive ‘How to’ guides

Containing hundreds of resources, including templates for risk assessments, functional behavioural reports, behaviour support planning and review documentation, case reviews, meeting minutes templates to save you time, reduce your stress, and elevate your confidence.
Value $3000

Unfiltered access to my personal library of practitioner resources

That have taken thousands of hours across decades to curate and create.
Value $5000
(honestly it’s worth more than that, but if I value it any higher, the number will look crazy!)

PBS portfolio curation

Get support to develop your portfolio of evidence required for the NDIS Commission endorsement (Core Self Assessment). Everything you need to create for your supervisor to review is here!
Value $3200

Membership to my private Facebook community

Where you can connect with other highly motivated practitioners doing my courses, and where my team and I can answer your questions.
Value: $197

A certificate of completion

To support your professional development. Value: Whatever this is worth to you and your aspirations.

A significant surge in your confidence as a Practitioner.

Value: priceless

+ Plus exclusive early access bonus!

Weekly live Q&A calls

with Amy (until 12 June 2025) Value: $2000

When you add it all up, that’s a total value of $18,437.

I know I could never charge that. But that’s honestly the value of the work that’s gone into this, with more work and value being continuously added.

I truly believe you deserve this to be accessible. 
And your participants deserve you accessing it too.

So when you join by 31 May 2025, you only pay the introductory price of

One time payment of

$3497

Save $985

Pay as you go

$747/mo

6 Monthly Instalments 

total investment $4482

All prices are in AUD and include GST if you’re in Australia.

FROM 1 JUNE, THE PRICE WILL INCREASE

But for now, for 80% less than what this course is valued at, you get a structured, self-paced pathway aligned with the NDIS Capability Framework. A pathway that will give you clarity and certainty on exactly what you need to be a confident and empowered practitioner.

I totally get that seems like a big investment. It is a big investment. So let me ask you this

What’s it costing you to second guess, wonder, 
and hope you’re getting it right?

And what would it be worth to have the knowledge, support, and tools to be certain you are?

As a caring practitioner committed to doing the right thing, don’t you deserve that investment? Don’t your participants deserve that too?

Yes! I deserve certainty and all the knowledge, 
support, and tools that will get me there.

Let me walk alongside you, 
guide you and show you an 
easier way

Let me help you learn what you don’t know and feel ok 
with this.

I’ve been there. I know how hard not knowing feels. And just like you, I’m still learning too. I promise that if you lean into the vulnerability of not knowing all the answers, with my Pathway you’ll move past the fear and overwhelm into courage and confidence.

Why am I so sure?

As well as the thousands of hours I’ve put into this course, the industry endorsement, endless testimonials, and knowing how much I genuinely care about your success:

  • I’m an Advanced Specialist Practitioner, clinical supervisor, trainer and consultant

  • I’ve spent 20 years supporting children and young people as an educator, youth worker, mental health & disability advocate, educational leader, special education consultant, parent coach and behaviour clinician

  • I’ve been recognised both in Australia and Internationally for both business and disability leadership including Silver for Disability Leadership at the 2024 Women Changing The World Awards

  • I'm an autistic woman with ADHD, who also lives with learning disability and chronic illness. So I’ve lived on both sides of the work I do (and wrestled NDIS as a participant's representative!)

  • I’ve studied psychology, social work, disability policy and hold postgraduate qualifications in youth work, special education and leadership.

  • I genuinely want you to feel empowered to try new things, be ok with making mistakes, and love learning from them. Without fear of judgment or criticism.

A few success stories

  • I highly recommend this course to directors out there who are looking for an introductory course for their staff. Amy is very experienced and knowledgeable, and incredibly generous with the worksheets and templates she provides with the weekly sessions. This is a well thought through course on positive behaviour support and practice guidelines of PBS work in the NDIS sector.

    AMANDA
    Director, Proactive Behaviour Support

  • Totally loved the whole course! I liked how you brought out the importance of really knowing the behaviour and matching this to the client's needs. The workbooks, the discussions, and all the supplementary materials were excellent. Worth every cent!

    CHARLOTTE
    Early Career Practitioner

  • Amy is extremely knowledgeable about NDIS-related policy and guidelines, while ensuring risk assessment, client participation and dignity, and stakeholder liaison are at the forefront of practice. She’s a go-to resource in her field, and has a down-to-earth, fresh and direct approach. I highly recommend Amy as a supervisor, trainer, and advocate of all things behaviour, and her in-depth training course.

    ANNIE
    Occupational Therapist and Behaviour Support Practitioner

Ok I’m in!

I can’t wait to be surrounded by other practitioners like me, and learn from an Advanced Specialist Practitioner who will hold my hand through all the tough stuff.

FAQs

Questions other practitioners wanted answers to before joining the Pathway

  • This course is ideal for new Behaviour Support Practitioners, experienced practitioners looking to solidify their skills, allied health professionals, educators, and anyone passionate about supporting individuals with disabilities within the NDIS framework.

  • Yes! This course would suit anybody who wants to reflect on their practice and consider how their own individual disciplines can be applied to the behaviour support role. We’ve had experienced directors of behaviour support companies who employ many practitioners complete the course—and they’ve raved about how it expanded their knowledge. We’ve also had early career disability support workers who want to gain more information on how to support the behaviour of their clients comment on how the course increased their confidence in their role. The course has something for everyone.

  • The course is 20 hours of self-paced video content, plus additional ‘how to’ handbooks and resources that include reflection activities. Each handbook is not required reading; however, they are a comprehensive resource that guides your professional development long after the course concludes. There’s also my optional monthly Q&A sessions which are one hour, and a weekly private podcast which will be about 20 minutes.

  • You’ll be learning from Amy Hall, a multi-award-winning Behaviour Support Practitioner with almost 20 years' experience in the disability, education, mental health, and youth work fields. She’s endorsed by multiple supervisors as an Advanced Specialist Behaviour Practitioner and has an established reputation as a Clinical Consultant and External Supervisor. She’s the Director of Banksia Support Service.

  • When you pay in full, the cost of the course is $3497 until 31 May. This fee includes all course materials, access to resources, and access to an Advanced Specialist Behaviour Practitioner.

  • Yes, employers can pay for the course.

  • It ends on 31 May 2025. After that, the price will go up.

  • Yes you can. You can pay in 6 monthly payments of $747 inc GST. The first payment will be made when you sign up, leaving 5 additional monthly payments.

  • As all materials are available for immediate access and download, refunds are not available for this course.

  • The Pathway provides over 800 pages of resources, including templates for risk assessments, functional behavioural reports, behaviour support planning, and more.

  • The course offers 20 CPD hours that can be applied to a range of disciplines. You are encouraged to consult your registration body for more information on how to record these hours for self-directed learning.

  • Each of the 8 modules has between 8 and 12 lessons. Each lesson is one video. The lessons are like a mini lecture and opportunities for interaction and group discussion are weaved throughout the course. I use lots of visuals, and the accompanying handbooks support your learning every step of the way.

  • The terms and conditions cover enrolment, course schedule, fees, refunds, participant responsibilities, intellectual property, liability, privacy policy, and more. Please refer to the full terms and conditions for more information.

Still have a question?

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