Feedback and complaints

We welcome your thoughts based on your experiences with Banksia

At Banksia, we encourage feedback and complaints from our clients and their representatives.

We see this sharing as an opportunity to improve and enhance our services and ensure client satisfaction.

How to share feedback

If you would like to share feedback with us about our services, you can:

  • Talk directly to us during your sessions

  • Contact us via email info@banksiasupport.com.au

  • Ask another agency or advocate to help you share feedback. We can give you a list of alternative providers who can help you with this.

  • Use the Contact form on our website or as a review on our Facebook page. 

How to raise a complaint

We promise no participant will be disadvantaged or refused service because of raising a concern. If you would like to share a complaint, you can:

  • Talk directly to us

  • Contact us via email info@banksiasupport.com.au

  • Ask another agency or advocate to help you share feedback. We can give you a list of alternative providers who can help you with this.

  • Use the Contact form on our website


When we receive your complaint, we:

  • Acknowledge your complaint

  • Provide answers if the facts are known

  • Treat you with respect

  • Action the complaint by informing you what to expect while the complaint is being investigated. You are kept informed throughout the process

  • Carry out the complaint-handling process in a fair and open way

  • Provide reasons for decisions that are made

  • Protect individual privacy and confidentiality

  • Provide a genuine and timely apology, if appropriate

If you are unhappy with the outcome

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